Cancellation & Refund Policy
IBVE Vocational Training Academy Trust believes in helping its customers as far as possible and has therefore adopted a liberal cancellation and refund policy.
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Cancellations will be considered only if the request is made immediately after placing the order.
However, cancellation may not be possible if the process has already been initiated.
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Cancellation is not applicable for perishable items such as flowers, eatables, etc.
However, refund or replacement may be considered if the delivered product is of poor quality.
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In case of damaged or defective items, report to Customer Service within
15 days of receipt. Verification will be done before approval.
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If the product received is not as described, inform customer service within
15 days for resolution.
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For products with manufacturer warranty, customers must contact the manufacturer directly.
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Approved refunds will be processed within
16–30 days to the original payment method.
For any queries, please contact us through the official website.